Reply from FireFly

Dear Sir/Madam,

Thank you for your email.

First and foremost, please accept our deepest apology with regards to the multiple retiming of your flights.

Please allow us to explain the matter in detail.

The retimings were due to a techinical defect found in the aircraft and although the defect was not major, we took the conservative stand to operate the aircraft well within the safety margins. The aircraft took longer than expected to be serviced and this in effect caused the rescheduling of the flights.

In light of the situation, out of good will, we made the offer of alternative travel onboard Malaysia Airlines available to our passengers who has connecting boat transfers from the islands. However due to overwhelming response to Malaysia Airlines' Everyday Low Fare campaign, many Kuala Lumpur - Terengganu flights operated by Malaysia Airlines are fully booked since the start of the promotion and consequently we were unable to react fast enough to re-accommodate the our passengers on equivalent Malaysia Airlines flights. We have since improved on our re-accommodation process and cases such as yours have reduced to a negligible level now.

Nevertheless, we are not giving ourselves any excuses and we deeply apologise for the occurance. We remain firm with the responsibility of transporting our passengers to thier intended destination to the best of our abilities.

However, we thank you for your kind feedback and for taking the time to hightlight the matter to our attention. We appreciate your support thus far and we hope to improve our services in future to better serve you.

Sincerely
The Firefly Team


老实说，我不是很满意他们的reply，没什么诚意，而且那么久才reply我…………
是不是太多人complain了呢？刚刚才在报纸看到有人complain Fireflyz，原来他们真的很有问题咯，不只是我有问题咯！！